Relationship between information systems and business processes

Bourgeois Learning Objectives Upon successful completion of this chapter, you will be able to: Introduction The fourth component of information systems is process. But what is a process and how does it tie into information systems? And in what ways do processes have a role in business?

Relationship between information systems and business processes

Information management IM vs Records Management RM IM vs Information Technology IT Information, Documents and Records For relevant information policies to be established and enterprise document management systems to be developed, policy makers and developers must see the highly interconnected nature of information, documents and records.

This paper briefly explores some of those distinctions. For some reason, managers are usually very interested in the use of information in the workplace, but are disdainful of records.

Though it is not the subject of this paper, it causes one to wonder: Information technology functions typically enjoy a relatively high place in the support structure of most organizations -- even higher if the core business of the organization is information.

Records management typically enjoys a very low organizational profile or status, low budget priority and low ranking in terms of investment in human capital, even where information is the core business. Senior managers tend to think of records as papers that are maintained by their secretaries or in some central registry and then sent off to some distant place, never to be used again, to gather dust.

Increasingly, however, these records are being created in electronic form and, if managed that way, have the potential to become part of the engine of organizational change rather than remaining as part of the paperwork problem.

The first important point to be made here is that the storage or presentation medium is not what decides whether something is a record or not. The importance of the business process, in the broader scheme of things, that creates recorded information is what determines whether a piece of information is a record or not.

If the business process or sub-process is important to the mission of the organization, then the recorded information produced from the process is a record, irrespective of whether it is created or stored or later presented in paper, microform or digital form.

The relative importance of one kind of recorded information over another dictates its retention period. While all records constitute documentation of some kind or another, and may be referred to generically as "documents", again irrespective of storage or presentation medium, the reverse is not true.

Some documents do not qualify as records they are purely reference documents. Oxford Analytica and the Dow-Jones are examples of economic intelligence information sources that may be consulted in an organization through a computer-based information system or through printed version Relationship between information systems and business processes paper.

Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study. Rapid application development (RAD) is a software-development (or systems-development) methodology that focuses on quickly building a working model of the software, getting feedback from users, and then using that feedback to update the working model. Management Information System, commonly referred to as MIS is a phrase consisting of three words: management, information and systems. Looking at these three words, it’s easy to define Management Information Systems as systems that provide information to management.

Of course if such documents or portions of them are imported into another document that is a record, then the reference material becomes part of that record, because it became part of something else that qualified as a record. Similarly, documents in preparation or at some early draft stage are not normally regarded as records until such time as they are communicated into the business unit or corporate institutional domain for comment or action.

As a practical matter in most organizations, the large majority of documents are also records. Just as all records are documents but all documents are not records, all "documents" constitute information -- though the reverse is not always true, depending on how liberally we define the word document.

Relationship between information systems and business processes

Since the terms 'document' and 'documentation' carry a connotation of permanence or semi-permanence, information contained in information stores, such as those found in dynamic data bases, is normally thought of as information but not as documents, even in the broader usage of that term.

While the information in such stores is recorded, it is of often of such a volatile nature that it may change states several times and even back between successive incidences of information retrieval against the data base. One of the policy issues facing modern organizations is: The answer, of course, depends on the nature of the organization, the business process that the data base serves, the implied necessity of an audit trail or not, and the practical aspects of how to record individual changes to the data as part of a record audit trail.

Thus it can be seen that information systems may very well also be document management systems.

Business relationship management stimulates, surfaces, and shapes business demand across business functions like IT, human resources, finance, legal, etc. and ensures that the potential business value from meeting business demand is captured, optimized, and recognized. The Department of Business Administration and the Business Information Systems Program faculty extend a warm welcome to transfer students from within Connecticut, from other states, and from countries around the world. This course develops students’ understanding of information systems, foundational technologies, and organizational application to conduct business and solve problems.

Document management systems are virtually always also records management systems. Electronic document management systems EDMS are also electronic records systems. Understanding these relationships makes it easier to appreciate the various policy and systems issues that the use of computers gives rise to and the dangers of giving high levels of attention to computer-based information including records systems while giving little or no attention to paper-based records system, both of which may serve the same business operations of the organization.

Records vs Electronic Records There has been a great deal of debate and discussion in recent years about the difference between records and electronic records, and it is not the purpose of this paper to review that field of literature.

While there may be nuances that the high priests will debate about such distinctions, for all practical purposes electronic records are simply records that are captured and maintained in analog or, increasingly, digital electronic forms of storage rather than in paper or microform storage media.

For the purposes of this paper, let us just say that the technology or medium in which a document is created, stored, used or presented is not what decides whether it is a record or not.

What makes a document a record is the fact that it constitutes itself, or is the residue of, a business action or transaction. Whether and for how long such records are kept by the organization is a separate matter that is normally decided by an archivist or records manager in consultation with responsible operational managers.

Information technology does, of course, change the archives and records management ARM landscape significantly in that more things are recordworthy in today's electronic environment than were even a few years ago.

For example, what used to happen over the telephone that was unrecorded is in many cases today happening over electronic mail or voice mail, both of which are recorded. Technically, and often legally, this makes most such business communications records when they are among people who have the competence in or responsibility for specific business processes or portions of them that are the subject of such communications.

The choices of whether to keep such records should be made on an informed basis and not because of a mistaken belief that such documents are not records even when they are.

Thus, while technology does not ordinarily change the nature of recordness, it substantially changes the manner in which records must be managed and the skills that need to be brought to bear on the development and implementation of information systems.

It also opens up new and growing complications in the integration of paper and electronic records. Information Management vs Records Management Senior line managers and information technology managers often suffer from misconceptions about the relationship between information management and records management which are normally regarded as very different activities.

This is due, in large part, to historical accident, because of the fact that usually hard organizational lines have been drawn that should not exist between the computer-based operations and the paper records management operations of most organizations.

ARM practitioners have typically been more interested in the message than the medium which traditionally was in paper form or possibly microform. The two groups tend to use different words to speak to sometimes very similar subjects.The Relationship Between Information Systems Management and Organizational Culture.

Learning Outcomes

The Relationship Between Information Systems understanding of business processes and activities and how. RELATIONSHIP BETWEEN INFORMATION SYSTEMS, ORGANIZATIONS AND BUSINESS PROCESSES.

Relationship between information systems and business processes

OBJECTIVES. What do managers need to know about organizations in order to build and use information systems successfully? What impact do information systems have on organizations? Slideshow by paul.

The BSc in Business Information Systems (BIS) specialises in the key skills that are essential to the success of professionals in modern information technology and information systems.

Business relationship management stimulates, surfaces, and shapes business demand across business functions like IT, human resources, finance, legal, etc.

and ensures that the potential business value from meeting business demand is captured, optimized, and recognized. The Bachelor of Applied Science in CIS provides you with a solid understanding of computer information systems.

Emphasis areas include: Applications Development, Business Intelligence, Cybersecurity, or Networking. Customer-relationship management (CRM) is an approach to manage a company's interaction with current and potential uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth..

One important aspect of the CRM approach is the systems of CRM that compile.

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